The Mister Brand website is owned and operated by Mai Creation (Australian Business Number: 96 539 746 505). By accessing, browsing or using this website, you agree to the terms, conditions and disclaimers herein as amended from time to time. By purchasing an item advertised on this website and/or by completing the registration process to become a member you agree to be bound by these Terms and Conditions. Mai Creation may amend these Terms and Conditions from time to time and any amendment will become effective immediately. Your continued use of this website after amendment constitutes an agreement to abide by and be bound by those Terms and Conditions, as amended.

Allergy Warning
The Mister Brand products contain nut ingredients. Please read the ingredients listed before purchasing any products from The Mister Brand. Mai Creation and The Mister Brand has clearly labelled its website (footer) and products with an ‘Allergy Warning’ symbol shown below as a precaution, and therefore takes no responsibility in any way for injury or harm as a result of using our products. The responsibility to purchase products that are suitable for allergy sufferers is with the purchaser or buyer solely, not the responsibility of Mai Creation or The Mister Brand.

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Retail Pricing: All items listed on our website are shown with retail pricing including GST. Once all chosen item or items are added to the shopping cart, the GST component will be shown as a separate entry. Pricing may change without notice.

New Accounts
Retail accounts will be active as soon as online registration has been completed. Wholesale accounts are available on request and subject to approval by Mai Creation.

Minimum Order
There is a AUD$15.00 minimum online order spend on our website unless associated with a coupon promotion.

Free Shipping
Free shipping is available Australia wide (minimum order spend of AUD$25.00) and to Australian based residents only with a genuine residential or business address or location. Free shipping is strickly standard post only and excludes Express shipping. Express shipping incurs an additional cots of AUD$15.00 and is for Australian based residents only.

NICNAS Registration (no.13423)
Mai Creation complies with all regulatory obligations associated with soap making in Australia, and is registered under the Industrial Chemicals (Notification and Assessment) Act 1989 and Regulations 1990.

Mandatory Labelling Requirements for Cosmetic Products in Australia 
All Mai Creation products comply with the regulatory obligations and key requirements for labelling of cosmetic products as prescribed on the Australian Competition & Consumer Commission website:

Product Guarantee
All products from The Mister Brand are 100% guaranteed. If there is a genuine defect with any of our products, please contact us. The Mister Brand will replace the item free of charge upon proof of defect by customer.

Credits & Returns
We are not required to provide a refund or replacement for purchases if you change of mind, online or otherwise. Please select your items carefully as goods must be returned at buyers expense. Damaged goods will be credited provided notification is given directly to Mai Creation within 48 hours of receiving the goods. All returns should be posted back to us within 7 days of receiving the goods, unused & with their original packaging. All your account details are available when logging on to The Mister Brand Website with your username and password. Please contact us for further assistance.

Pickup Orders
Pickup orders are not permitted by Mai Creation, unless expressly permitted by Mai Creation. Permission is considered in writing directly to Mai Creation only.

Any order which has been cancelled online is done by the buyer during the buying process unless initiated by Mai Creation due to an issue with payment.

Damaged Goods Policy
All damaged goods should be reported by email within 24 hours of receipt of goods to enable the issuing of a credit. Should this not be the case we will not accept liability for damaged goods.

Promotional Material
Once you have become an online customer to The Mister Brand, this entitles you to receive exclusive promotion offers & other communication from time to time. If you do not wish to receive updates about our website please inform us by using our contact form or emailing Mai Creation at:

The Mister Brand Images
We always want to support our customers and if you would like to use our images on your website, please submit a request through the contact form. By using our images, you agree that: 

1) You are either a customer of The Mister Brand, purchasing and using Mai Creation products, or a Relay Network wishing to provide your members with variety. 

2) We ask that if using on a website, you include a link back to somewhere on your site. 

3) All photos remain the property of Mai Creation and we reserve the rights to request our images be removed from your website or promotional material at any time without prior notice. To this end, by using our images, you agree to immediately remove our images, logos, designs, trademarks and any other Intellectual Property or material created and owned by Mai Creation and The Mister Brand, from your website and any other material upon request. 
If you would like a higher resolution photo sent to you, background introduced etc, please contact us.